Merchant Agreement

1. Who may list

You must be a business registered in the Philippines, entitled to operate the venue you are listing, and authorised to accept bookings for it. We may ask for your DTI or SEC registration, your mayor's permit, your BIR registration and proof that you control the venue, and we may ask again later. The Internet Transactions Act requires us to check, and a listing can be held or removed while we do.

2. Your listing is your statement

Prices, opening hours, court details, house rules, photographs and the cancellation policy are yours. You are responsible for their accuracy and for keeping them current. A guest who arrives to find something materially different from the listing is entitled to be put right, and you are the one who puts them right.

3. Honouring a booking

Confirming a booking is a commitment to the guest. Confirm or decline promptly, keep the calendar honest about what is actually available, and do not cancel a confirmed booking except where you genuinely cannot honour it.

Where you cancel a confirmed booking, the guest is entitled to everything they paid, including our fee. Where they paid through BooqaPlace, we return it. Where they paid you directly, our fee is inside the money that reached you, so returning it is part of returning what they paid — note that the refund box in the console covers your own price only, because that is all we can account for, and our part goes back the way it came to you. We do not bill a fee on a booking you cancelled, and where one has already gone onto an invoice you get a credit for it on the next.

Repeatedly cancelling confirmed bookings is grounds for delisting.

4. How the money reaches you

Each court says how it is paid for, and you choose which of the three it is. In all three the guest is quoted your price and our fee as two lines and one total.

• At the desk. Nothing is paid in advance. The guest settles the whole amount with you at the venue, your price and our fee together, and our fee is invoiced to you afterwards under clause 8.
• Your own GCash. The guest sends the money straight to your account and it never passes through us. You confirm the booking once it arrives, you issue any refund yourself, and our fee arrives with your price and is invoiced to you afterwards.
• Through BooqaPlace. PayMongo takes the payment, we are the merchant of record, and the whole amount lands with us. We keep our fee out of it — nothing is invoiced to you for a booking paid this way — and the rest is yours. We hold it for you and pay it out to the account you have given us, state the payout schedule, any minimum payout, and what a venue is told when a payout is held — this route is not live for any venue yet and must not be turned on for one until this is filled in and the payouts are actually being made.

Keep your payment details on the listing current. A guest who sends money to details you have left out of date is your problem to fix.

5. Our fee

We charge one fee per booking. It is added on top of your price, not taken out of it: you set what the court costs, the guest pays that plus our fee, and the two are shown as separate lines before they commit. It appears to guests as the convenience fee. Your own price reaches you whole.

The fee is a percentage of the booking subtotal plus a flat amount, and the percentage part may carry a cap. One fee covers the whole booking however many courts are on it.

The rate in force for your venue is the one used to price every booking on your listing, shown to the guest as its own line before they book and itemised booking by booking on every invoice we send you. number% plus ₱amount, capped at ₱amount, or say uncapped, is the rate everyone lists under unless we have agreed a different one with you in writing. Publish the current rate somewhere a venue can read it before it lists — a fees page in the console or here — and link it from this clause, since the console does not show the rate today.

State whether the fee is VAT-inclusive or VAT is added, and what the guest is shown either way.

6. What we charge it on

A fee is due on a booking a guest made through BooqaPlace and you confirmed. Which means:

• A booking you entered yourself — a walk-in, or somebody who phoned you — carries no fee. We charge for the guest we brought you, not for your diary.
• A booking that is never confirmed carries no fee, whether it expired, was declined or was left alone.
• A cancelled booking carries no fee, under clause 3.
• A booking that is moved is re-priced on the slot it ends up in, and the fee is worked out again on the new total at the rate in force on the day it moves.

7. The fee you collect for us

Where the money does not pass through us — the desk and your own GCash — the guest hands you our fee along with your price, because they were quoted one total. That part is ours from the moment it reaches you. You hold it for us and pass it on when it is invoiced.

Counsel should decide whether this needs to be stated as money held in trust, and whether anything follows from that.

8. Invoices

We gather the fees you have collected for us into an invoice for your venue. Every fee is its own line, naming the booking, the court, the date and the guest, so you can check the bill against your own diary before you pay it. Bookings paid through BooqaPlace are not on it — we already have our fee on those.

• Small amounts wait. Below ₱the invoice minimum we raise no invoice at all, and those fees go onto the next one instead. Nothing is written off by waiting.
• Due date. An invoice is due number of days, 7 unless you change it days after we issue it, and the due date is printed on it. Where the terms are zero, it is due on receipt.
• Paying. Pay through the link on the invoice, or send it by GCash and tell us — give us the reference and attach the receipt in the console. An invoice you have told us about is not chased. It is settled once we have matched it against our own statement, and the console shows both facts separately.

9. When an invoice is wrong

Tell us within number of days days of the issue date and we will look at it against the booking record. Where we agree, the line is credited on your next invoice rather than quietly edited out of this one, so what you were billed and what you were given back are both on paper.

A line you are querying does not make the rest of the invoice late. Pay the rest by the due date.

10. Late payment

An overdue invoice is chased by email. Beyond that:

• We may set off what you owe us against any money of yours we are holding.
• We may suspend or delist your venue for unpaid invoices, after written notice and a reasonable chance to pay. Bookings already confirmed are honoured or refunded in full either way.
• Fees already due stay due whatever else happens.

Counsel should say whether a late-payment charge is worth adding. Nothing today calculates one.

11. Changing the fee

We can change the fee. We will tell you in writing number of days days before a new rate takes effect, and it applies to bookings made after that — a booking is priced at the rate in force when it was made, except where it is later moved, which re-prices it under clause 6. If a new rate does not suit you, you can delist before it starts.

12. Tax and receipts

You are responsible for your own tax on what you earn, and for issuing the official receipts your customers and the BIR expect for the venue hire. We are responsible for the same on our fee.

Counsel should settle three things here: whether our invoice doubles as the BIR document or a separate official receipt follows it, whether a merchant must withhold expanded withholding tax on our fee, and if so what certificate we need back and by when.

13. Guest data

A booking gives you the guest's name, phone number and booking details, and it is given to you for one purpose: running that booking.

• Use it to confirm, run and follow up the booking, and for nothing else.
• Do not market to a guest who has not agreed to it, and do not add them to a list.
• Do not sell it, share it or pass it on.
• Keep it secure, keep it no longer than you need it, and tell us within number of hours if it is exposed.

You are a personal information controller in your own right under the Data Privacy Act, with your own obligations to the guest and to the National Privacy Commission. Counsel should decide whether a separate data sharing agreement is needed here, and attach it if so.

14. What you upload

You must own or be licensed to use every photograph and description you upload, and they must show the venue you are actually listing. The rules and the takedown route are in Content and takedown. You give us permission to display them in the service and to use them to promote your listing.

15. Going around the platform

Do not ask a guest who found you here to book directly to avoid the fee, and do not use their contact details to solicit that. Bookings a guest makes with you outside the app on their own initiative are not covered by this.

16. Suspension and delisting

We can hide or remove a listing, or suspend a merchant account, where a listing is inaccurate, where bookings are not being honoured, where guests are being harmed, where invoices go unpaid, or where we are required to. Except in urgent cases we will tell you why first and give you a chance to answer. Confirmed bookings are either honoured or refunded in full.

17. Leaving

You can delist at any time from the merchant console. Bookings already confirmed must still be honoured or refunded in full. Fees you have collected for us remain ours, and we will raise a final invoice for them whatever the minimum in clause 8 says.

18. Liability between us

You answer for your venue, your staff, your equipment and your bookings, and you indemnify us against claims arising from them. Our liability to you is limited to the fees you paid us in the number of months before the claim. Have counsel confirm both clauses.

19. Law and venue

Philippine law governs this agreement, and the courts of city where the company is registered have jurisdiction.